The online sale of goods and services is subject to many provisions, especially when doing business with consumers. In addition to the correct setup of an online store in terms of competition law, attention must be paid to effective general terms and conditions, correct instructions on the right of withdrawal, a proper privacy policy and the fulfillment of the many additional duties to inform (from information on additives used in foodstuffs to information on special registration numbers and disposal regulations). Missing information can not only lead to dissatisfied customers, but also bring competitors into the arena. Cross-border distribution, which is easy to set up thanks to the Internet, presents an additional challenge. As the number of sales markets multiplies, so does the number of regulations to be taken into account.
We draw up the terms and conditions as well as the information and declarations required for our clients’ online stores. We have been helping our clients for many years, often in cooperation with our partner law firms from other countries, to help them steer the right course through the legal shoals of online trading.
